Frequently Asked Questions

Frequently Asked Questions

Below are a variety of frequently asked questions that will help our clients better understand what we do as a business, as well as what we can do to help you in the long run. By clicking each section below, an answer box will appear below it. If you have a question that is not listed in this section, please email kitsmassage@gmail.com.


How long should I book my initial appointment for?

We suggest coming in for 1 hour. This allows the therapist to take your medical history, do a thorough assessment of your condition and have time for treatment. This also allows for any questions you or your therapist may have.

Does my extended Health care plan cover massage therapy?

The extent of coverage depends on your individual insurance policy. Please check with your employer or insurer to determine your coverage.

Do I need a doctor’s referral?

No, you do not need a referral to see and RMT. Sometimes your extended health insurance plan requires one for reimbursement. Please check with your employer or insurer to determine your coverage.

What is the difference between and RMT and another massage therapist or masseuse?

An RMT has been put through a rigorous and comprehensive college based program that entails 3,000 hours of classroom instruction plus hundreds of hours of hands on training. To retain the RMT designation, RMT’s must continually take post-graduate courses on a yearly basis. Registered massage therapist are regulated by the College of Massage Therapists, who in turn is regulated by the Health Act – this ensures that the patient receives competent and ethical care and that their trust and confidentiality is always respected.

What kind of conditions do you treat?

Whiplash, sports injuries, chronic overuse (such as tendonitis, carpel tunnel syndrome TMJ dysfunction, etc.), strains, sprains, arthritis, fibromyalgia, pre and post-natal, stress related disorders, migraines, postural, multiple sclerosis, sciatica, frozen shoulder, digestive disorders, joint dysfunction and more.

How often do I need to come?

After your initial treatment, your therapist will be able to discuss a more detailed treatment plan with you.

What is the cost of treatment?



30 minutes - $75
45 minutes - $95
60 minutes - $115
75 minutes - $140
90 minutes - $165

All inclusive of tax.

What about ICBC or MSP claims?

We are an opted out clinic. This means that we will serve patients with ICBC or MSP claims, but we directly bill the patient and provide a receipt, and then it is up to the patient to forward the receipt to ICBC or MSP for reimbursement based on ICBC or MSP limits.